PURCHASE GUIDE or STEPS TO CONCLUDING THE CONTRACT

When you find a suitable product, mark the desired size and enter the desired quantity of the selected product in the quantity box. If the item has the option of choosing accessories, select these (size, etc) and mark / tick them. Then click on the "Add to Cart" button to add this product to your cart.

Pay attention to the available stock indicated by the color of the dot in the upper right corner of each size, namely:

  • "red" indicates items that are not in stock, but you can call us and we will advise you to buy a similar item.
  • “green” indicates items that can be ordered. However, they can be in shop or supplier stock. For more detailed location information, click on the "Check availability" button below the sizes. Below you will see a table with detailed information on where the item is located, namely whether it is in the Ljubljana store or in Nova Gorica. The color of the tick indicates whether the item is in our stock or in supplier stock. So a green tick indicates items in our warehouse and an orange tick indicates items in the supplier's stock (in this case please note longer delivery time, you can also call us before ordering)

If you want to add another product to the cart, click on the "Continue shopping" button.

If you want to remove or cancel a product from your shopping cart, click the cross on the right side of the product. This will remove the product from the cart.

You can also change the quantity of already selected products with the cursor in the quantity - and +.

While shopping, you can review the status of your cart by clicking on the cart icon at the top-right of the screen.

If you want to finish shopping, click on the "Continue to checkout" button. If you do not complete the purchase, the contents of the cart will be retained until the next use.

Here in column 1. "Account" you select the login as a "already registered" user or as a ”new customer”or buy like a "guest".

If you are already registered, go to the ALREADY REGISTERED customers and log in. If you have already registered but forgot your password, click on "Forgot your password?" Enter the e-mail you used to log in and click the "Retrieve Password" button. You will receive a notification in your mailbox as soon as possible with a new password that you can change.

If you are not registered yet, go under NEW CUSTOMER, where you have two options, namely "Create an account" where you register and immediately obtain a voucher, or. make a "Instant Checkout", where you can checkout as a guest.

a) NEW CUSTOMERS

For both options, in the next step, fill in all the necessary information (mandatory are marked with an asterisk). In "Instant Check out" you also have the opportunity to obtain a voucher by subscribing to the e-news and registering. The voucher obtained in this way can be redeemed in one year for online purchases over EUR 60.00, but it is not redeemable for items on sale and together with purchasing gift vouchers.

If you want to issue an invoice to another address, mark it bellow “Delivery address” and you will be able to enter it.

Please read the Personal Data Protection Regulations (GDPR) carefully and confirm your agreement with the tick.

If you have changed your mind during this time and would like to change the registration, click on the "Return to choise" button bellow, otherwise continue by clicking on "Save" button. You will see the message "Account information saved successfully".

Under the sequential "2.Delivery methods" you have the option of choosing delivery by "By post" where it automatically charges you the cost of any postage. Or "Store pick up", if you would like to pick up the goods yourself in the INFINITY Sport Store, Tolminskih puntarjev 4, 5000 Nova Gorica during working hours.

You also have a field where you can write your comment to the order.

Under the sequential ”3.Review your order" where you can review your order and in this step also redeem any coupons / vouchers (below the order). Enter the coupon / voucher and confirm by clicking on the "Activate voucher" button.

Finally, select the payment method under the sequential “4.Payment method".

Where you read the terms of sale and confirm your agreement with a tick. There are three possible payment methods. Choose between:

• Payment with Credit card
• PayPal payment
• Bank transfer
• Cash on delivery (delivery to the address in Slovenia)

After the selected payment method, confirm and if all the information is correct, perform the last step by clicking on the "I confirm my order / payment" button.

b) FOR REGISTERED USERS

In the first step, you register by entering your e-mail address and password.

Here, under sequential "1.Address", check your addresses (delivery and payer) and change them if desired.

Under the sequential "2.Delivery methods" you have the option of choosing delivery by "By post" where it automatically charges you the cost of any postage. Or "Store pick up", if you would like to pick up the goods yourself in the INFINITY Sport Store, Tolminskih puntarjev 4, 5000 Nova Gorica during working hours.

You also have a field where you can write your comment to the order.

Under the sequential 3."Review your order" where you can review your order and in this step also redeem any coupons / vouchers (below the order). Enter the coupon / voucher and confirm by clicking on the "Activate voucher” button.

Finally, select the payment method under the sequential 4.”Payment method".

Where you read the terms of sale and confirm your agreement with a tick. There are three possible payment methods. Choose between:

• Payment with Credit card
• PayPal payment
• Bank transfer
• Cash on delivery (delivery to the address in Slovenia)

After the selected payment method, confirm and if all the information is correct, perform the last step by clicking on the "Confirm order / payment" button.

If the order has been successfully completed, "Your order has been successfully sent" will be displayed.

Regardless of the method of ordering, you can change your order even after the purchase is completed by sending an e-mail to info@infinitysport.net.

Below the icon  you always have access to the control panel, where all user data is collected, namely:

1) My account

• Order history and details
• My credit slips
• My addresses
• My personal information
• My vouchers
• GDPR personal data

2) Log me out

You have the same in the menu below under "My Account"
• My orders
• My credit slips
• My addresses
• My personal info
• My vouchers
• Sign out